Help menu
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Agents
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Reservations
- How can I make a reservation?
- What type of pricing do you use?
- riu.com vs call centre: same price?
- How are reservations payed?
- How long before the check-in date must I pay for the reservation?
- What is the maximum number of rooms I can reserve?
- How come I cannot find an offer that I have seen advertised?
- Families...
- When searching for availability for one person only, the rate that appears is higher. Why?
- Last year I visited one of your hotels and I would like to stay in the same room this year. Is this possible?
- Can I choose my dining room sitting when I make my reservation?
- Who do I contact if I have questions about my reservation?
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Modify a reservation
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Cancel a reservation
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Hotel information
- What time is check-in and check-out?
- What services does the hotel I am interested in offer?
- Do the hotels have a crèche service?
- How many beds are there in the rooms? Two double beds or a king-size one?
- Is there a free-phone number to contact the hotels directly?
- When I arrive at the hotel, will I be able to extend my stay?
- Do you accept pets in the hotels?
- Can unaccompanied minors stay in Riu hotels?
- One of my children has celiac disease. Do you offer gluten-free meals in the hotel?
- Where can I ask for a Riu Hotels & Resorts catalogue?
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Transfers
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Groups
Transfers
Destinations with transfer service
What is your airport transfer service?
Its an optional service from the airpot to the hotel and back.
All transfer services are provided by an external company and Riu Hotels & Resorts.
Mexico (Cancun, Los Cabos, Nuevo Vallarta, Playa del Carmen): HOTELBEDS.
Mexico (Mazatlan): VIAJES EL SABALO.
Dominican Republic: HOTELBEDS.
Aruba: DEPALM TOURS.
Bahamas: MAJESTIC HOLIDAYS
Jamaica: CARIBIC VACATIONS
Costa Rica: SWISS TRAVEL
Is the transfer included in my reservation?
No, its an optional service that you must activate when you make the reservation.
Do I have to pay for an Airport-Hotel-Airport transfer?
Is the transfer service private?
My flight details have changed. Can I change the pick-up time?
Mexico, Dominican Republic, Costa Rica, Jamaica and Bahamas
The service cannot be guaranteed if changes in flights or other modifications are not notified within a period of less than 72 hours before your arrival.
Aruba
DEPALM TOURS only guarantees the transfer if the flight information or modifications are provided at least 8 days before your arrival.