Help menu
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Agents
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Reservations
- How can I make a reservation?
- What type of pricing do you use?
- riu.com vs call centre: same price?
- How are reservations payed?
- How long before the check-in date must I pay for the reservation?
- What is the maximum number of rooms I can reserve?
- How come I cannot find an offer that I have seen advertised?
- Families...
- When searching for availability for one person only, the rate that appears is higher. Why?
- Last year I visited one of your hotels and I would like to stay in the same room this year. Is this possible?
- Can I choose my dining room sitting when I make my reservation?
- Who do I contact if I have questions about my reservation?
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Modify a reservation
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Cancel a reservation
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Hotel information
- What time is check-in and check-out?
- What services does the hotel I am interested in offer?
- Do the hotels have a crèche service?
- How many beds are there in the rooms? Two double beds or a king-size one?
- Is there a free-phone number to contact the hotels directly?
- When I arrive at the hotel, will I be able to extend my stay?
- Do you accept pets in the hotels?
- Can unaccompanied minors stay in Riu hotels?
- One of my children has celiac disease. Do you offer gluten-free meals in the hotel?
- Where can I ask for a Riu Hotels & Resorts catalogue?
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Transfers
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Groups
Groups
I am organising a group trip. Who can I contact?
Our groups department will help you with everything you need. To contact them, write to bprlainovic@riu.com.
Can I block off rooms so that each group member makes a reservation with their own credit card?
We cannot block off rooms. Reservations must be confirmed and paid through the groups department.