Help menu
-
Agents
-
Reservations
- How can I make a reservation?
- What type of pricing do you use?
- riu.com vs call centre: same price?
- How are reservations payed?
- How long before the check-in date must I pay for the reservation?
- What is the maximum number of rooms I can reserve?
- How come I cannot find an offer that I have seen advertised?
- Families...
- When searching for availability for one person only, the rate that appears is higher. Why?
- Last year I visited one of your hotels and I would like to stay in the same room this year. Is this possible?
- Can I choose my dining room sitting when I make my reservation?
- Who do I contact if I have questions about my reservation?
-
Modify a reservation
-
Cancel a reservation
-
Hotel information
- What time is check-in and check-out?
- What services does the hotel I am interested in offer?
- Do the hotels have a crèche service?
- How many beds are there in the rooms? Two double beds or a king-size one?
- Is there a free-phone number to contact the hotels directly?
- When I arrive at the hotel, will I be able to extend my stay?
- Do you accept pets in the hotels?
- Can unaccompanied minors stay in Riu hotels?
- One of my children has celiac disease. Do you offer gluten-free meals in the hotel?
- Where can I ask for a Riu Hotels & Resorts catalogue?
-
Transfers
-
Groups