FAQs

Menu

• Reservations

  • How can I reserve?
  • Is there any difference between the web and the phone rates?
  • Rates are per person or per room?
  • How can I pay my reservation?
  • Can I add another person into my reservation?
  • Can't find a hotel?
  • Can I extend my stay?
  • Are you looking for an offer?
  • How many persons can a room accommodate?
  • What is RIU Class?
  • I have lost my RIU account password.
  • It is safe to introduce my bank card data into www.riu.com?
  • Which documentation must I show at my arrival?
  • What should I do if the hotel does not find my reservation?

• Cancellations

  • Can I cancel or modify my reservation?

• Hotels

  • How can I contact the hotel?
  • When can I Check-in and Check-out?
  • Can I ask for a double, king or twin bed?
  • Are there excursions, golf, spa and free-time activities?
  • Is there gluten-free food?
  • Is there babysitter services?
  • Can RIU Hotels & Resorts send me its hotels catalog?

• Transfers

  • Is there a transfer service?
  • How does the transfer service works?
  • How can I request the transfer service?
  • Can I cancel or modify the transfer services?

• Groups

  • How can I reserve several rooms?
  • How many rooms can I book?

• Plan a Wedding

  • Can I get married in the hotel?
  • How can I plan my wedding?
  • Are there special packages for weddings?

• Travel Agents

  • How can I work directly with RIU?
  • Are there offers for travel agents?